Align APAC and ME Customer Service communication with Global Customer Service Communication.
Develop and execute highly innovative internal communications strategies, messages and tactics to engage a dynamic and rapidly growing employee base in APAC and ME.
Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies
Partner with, and provide strategic counsel to APAC and ME operational leaders, particularly regarding decisions with potential impact on the business and reputation, and develop strategies to mitigate and manage.
Provide issues management and crisis communications support when required.
Provide expert internal communications counsel to diverse groups within the organization
Use internal communications tools including blogs, email, video, and social media tools to engage the APAC and ME customer service workforce
Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact; and manage and support crisis communications, as needed.
Develop and manage internal communications (for example, intra- or cross-divisional messages, talking points, frequently asked questions (FAQs), associate-facing promotional materials, presentations, articles).
Develop and drive the execution of multiple business plans and campaigns for internal communications.
Identify and implement new and innovative communication ideas.
Train leadership teams on written, verbal, and visual communication strategies.
Familiarity with Web Technologies and the Internet.
Bachelor Degree Required.
1-3 years of experience working directly with customers to resolve issues.(Account and billing inquiries handling experience preferred).
Proficiency in MS Office, with an emphasis on Excel.
Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
Ability to work weekends and/or evenings.
A drive to dig into the details of a system or process to solve customer problems.
Some college experience in a technical field.
Excitement to learn new technologies and help customers succeed.
Excellent oral and written communication skills.
Proven success in a fast paced support environment.
Experience building or hosting a website.
Known as the go-to person in your family for technology related questions.
Demonstrated ability to analyze problems logically